A lot of buyers don't realize that they can have their own representation when buying new construction to be their advocate.
In most cases the builder offers a commission or referral fee to the agent that registers the buyer so there is no cost to them. The key with new construction is the Realtor must be there on your very first visit or the builder will not allow them to represent you. The Realtor at the building location is only representing the builder and when you go to contract they have you sign that you are aware that you have no representation.
If you bring a Realtor to register you on your first visit make sure they are willing to go through all the important steps with you (i.e. contract signing, design center, loan meetings, home inspection, walk etc.) A Realtor should always be there for their client to protect and advise them properly to the best of their knowledge. They should know the area and make sure you are getting the best value for your money, educate you on resale for the area, and provide you with community information especially regarding mello roos (or whatever extra tax they maybe calling it.
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